Banking Awareness and Public Protection

Banking Awareness and Public Protection

Based on the instructions of the central Bank of Iraq and according to the work requirements , and in order to enhance confidence between the bank and the public, and and to educate the public about the banking awareness and protection to reach the financial stability , therefore , we would like to inform you that we are opening a particular department (banking awareness and public protection department).

Kindly find below the duties of banking awareness and public protection department:

1-Demonstrate the customer services offered by the bank,and indicate the required processes.

2-Customer complaints will be received as follow:

A)complaints boxes (available at all bank branches and offices).

B)phone (009647503020133)

C)E-mail (

3-The  department will study the  complaint and shall revert with a feedback to the costumer within 15 days, and inform the costumer with investigation result within 5 days.

4-All complaints will be treated strictly confidential.

5-The subject of the complaint shall not be related to justice.

6-The bank will not present the customer to justice while the submitted complaint is still under processing by the department.

7-The customer will be informed for any change in banking services with at least one month prior to any update or modification.




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